To resolve
any problem related to sending emails using SMTP server in PeopleSoft, Enable SMTP trace option at appserver or process scheudler server
level. This will produce the smtp log file giving us more details about
why the send email is failing.
You need to
add/update the following in your appserver configuration (psappserv.cfg) or
batch server Configuration (psprcs.cfg) under SMTP Settings.
SMTPTrace=1
1 - Enabled
0 – Disabled
This
setting is dynamic and does not require reboot of the Server. it will
generate Trace file SMTP.LOG in LOGS Folder under
$PS_HOME\appserv\domain_name\logs\SMTP.LOG for Appserver and $PS_HOME\appserv\prcs\domain_name\logs\SMTP.LOG for Batchserver.
$PS_HOME\appserv\domain_name\logs\SMTP.LOG for Appserver and $PS_HOME\appserv\prcs\domain_name\logs\SMTP.LOG for Batchserver.
This Log File will show in detail where exactly the send email is failing and help us to
fix the problem.
